These Terms & Conditions ('Terms') govern your use of the Florist Ealing website and all online flower delivery services offered by us throughout Ealing and the surrounding areas. By placing an order with Florist Ealing, you agree to comply with these Terms in their entirety. We advise you to read these carefully before making a purchase. These Terms apply to all customers seeking flower delivery in Ealing and adjacent locales. If you do not agree with any aspect of these Terms, please refrain from placing an order or using our website.
Florist Ealing provides an easy and secure way to order flowers and related products for delivery in the Ealing area. The order process includes the following steps:
All orders are subject to acceptance and availability. In the rare event that items ordered are unavailable, you will be contacted promptly to arrange an alternative product or issue a refund. Please note that during peak periods (such as Valentine’s Day, Mother’s Day, or Christmas), product availability may fluctuate and substitute flowers of comparable style and value may be used as necessary.
We accept a range of secure payment methods, including major debit and credit cards. All prices are quoted in GBP (£) and include VAT, where applicable. Full payment must be received before orders are processed and dispatched for delivery. Upon completion of payment, you will receive a summary of your order including a reference number for your records.
If your chosen payment method is declined, we will not be able to process your order and no contract will be formed. Florist Ealing does not store your card details. Please ensure you use a legal and valid payment method when ordering online flower delivery in Ealing and surrounding areas.
Florist Ealing provides flower delivery services across Ealing and selected neighbouring areas. It is your responsibility to provide the full correct delivery address, recipient telephone number, and any special delivery instructions. We cannot be held liable for late or undelivered orders due to incorrect or incomplete information provided by the customer.
Delivery Schedule: Orders can be requested for delivery on specified dates. While we strive to deliver on the requested date, delivery times are not guaranteed, and delays can occur due to circumstances beyond our control (e.g., severe weather, traffic, public holidays, or courier delays).
Failed Deliveries: If the recipient is not available to receive the flowers, we will make a reasonable attempt to leave the order with a neighbour or in a secure location, or a card will be left with instructions on how to arrange redelivery or collection. Additional delivery attempts may incur further charges.
Florist Ealing does not accept responsibility for deliveries made to incorrect or incomplete addresses supplied by the customer. Re-delivery charges may apply if an order is returned to us because of such issues.
You may cancel or amend your flower order up until 1pm the day before the scheduled delivery date. To do so, contact us via our customer support page. Cancellations made after this time cannot be guaranteed, as your flowers may already have been arranged or dispatched. Refunds for eligible cancellations will be processed promptly, often to the original payment method within 3-5 working days.
If you wish to amend your order (such as changing the delivery address or product selection), please inform us as soon as possible. We will make every effort to accommodate changes, but cannot guarantee amendments made within 24 hours of the intended delivery.
Due to seasonal variations or supply chain disruptions, certain flowers or wrapping materials may be unavailable at times. Florist Ealing reserves the right to substitute flowers or packaging with materials of equal or greater value and similar style. We will endeavour to notify you of significant substitutions but will always prioritise freshness and presentation.
Florist Ealing strives to deliver flowers in peak condition. However, if you are not satisfied with the quality or condition of your order, please contact us within 24 hours of delivery, providing photographs of the issue where possible. We will review your complaint carefully. Eligible refunds or replacements will be processed promptly in line with your statutory rights.
Due to the perishable nature of flowers, we do not accept returns except where goods have been supplied in substandard condition, are damaged, or do not correspond to your order.
We are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we do not accept liability for:
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by applicable law.
All content presented on the Florist Ealing website, including text, graphics, logos, and product images, is the property of Florist Ealing or our licensors. You must not copy, reproduce, modify, distribute, or use the content without prior written permission. Use of our site must be lawful and not for fraudulent or misleading activity.
Florist Ealing values your privacy. Personal data provided in the course of ordering is handled in accordance with UK data protection laws and our Privacy Policy. Your data is used solely for processing your flower delivery order and improving your customer experience. We do not share your personal information with third parties except as required to fulfil your order (for example, with delivery partners).
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or connected with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Ealing reserves the right to update or modify these Terms at any time. Changes will be effective from the time they are published on our website. Please check back regularly to stay informed. Your continued use of the online flower delivery service in Ealing and surrounding areas after changes are made will signify your acceptance of the revised Terms.
By placing an order for flower delivery with Florist Ealing, you acknowledge and accept these Terms & Conditions. This applies to all customers in Ealing and surrounding areas accessing our online services.
If you have questions regarding these Terms or require clarification, you are encouraged to contact us for more information.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ealing, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ealing.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
