At Florist Ealing, we understand the joy that fresh flowers bring to households and businesses throughout our vibrant community. As your trusted local florist, we stand by the quality and freshness of every bouquet and arrangement that leaves our shop. That’s why we proudly offer our Fresh Flowers Guarantee, ensuring your blooms arrive in the best possible condition and bring long-lasting beauty to your space in Ealing.
We take care to expertly package and deliver your flowers, but in rare cases, damage can occur in transit. If your flowers arrive in less than perfect condition, please contact us within 24 hours of delivery. Be sure to retain the original packaging and take clear photos of the damage, as this helps us resolve your concern as quickly as possible. Your satisfaction is our priority, and we are committed to addressing any issues with your order promptly and fairly.
Florist Ealing guarantees that all our flowers are freshly sourced and delivered at their peak. We expect our arrangements to last a minimum of 5 days from the date of delivery when cared for according to our care instructions. If your flowers deteriorate significantly before this time despite proper care, please notify us within this freshness window. We may request photographs to assist in our assessment and to provide a solution.
Your happiness means everything to us. If your flowers arrive damaged or do not meet our freshness standards within the 5-day window, we offer the following options:
Please note that eligibility for refunds or replacements is subject to timely notification and assessment. We strive to resolve all concerns swiftly and with courtesy.
If you are dissatisfied for any reason or would like to make a complaint, we encourage you to get in touch with us as soon as possible. Please provide your order details and a description of the issue, along with any helpful photos. Our customer care team is trained to listen, investigate, and work towards a fair resolution for every customer. All complaints are recorded and addressed individually, and we aim to respond to every concern within 1-2 working days.
Florist Ealing is proud to serve the Ealing community with flowers that delight and impress, whether for homes, events, or local businesses. As a reliable local florist, we’re dedicated to upholding our reputation for quality, freshness, and genuine customer care. Your trust means the world to us, and we will always go the extra mile to ensure your experience is nothing short of exceptional.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
